[rt-users] Let's say...

[Jean-Sebastien Morisset]

On Thu, Jul 31, 2008 at 12:54:47AM +0400, Ruslan Zakirov wrote:
> http://wiki.bestpractical.com/view/MultipleOutgoingEmailAddresses

Aaaaaaah - sneaky! :-)

Thanks!
js.

> On Thu, Jul 31, 2008 at 12:45 AM, Jean-Sebastien Morisset
> <jsmoriss at mvlan.net> wrote:
>> Let's say you have 4 e-mail addresses for 'appearances', but you really
>> need only one queue in RT. So all 4 e-mail addresses all go to the same
>> queue. Now when a queue worker adds a reply to a ticket, an e-mail gets
>> sent to the requestor. The problem is that e-mail is not one of the
>> original 4. For example:
>> 
>> help-east at dot.com -> Help Queue
>> help-west at dot.com -> Help Queue
>> help-north at dot.com -> Help Queue
>> help-south at dot.com -> Help Queue
>> 
>> And the reply would come from help at doc.com for example.
>> 
>> How would you solve a problem like this? Do you have no choice but to
>> create 4 queues?
>> 
>> Thanks,
>> js.
>> --
>> Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>> 
>> 
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>> 
> 
> 
> 
> -- 
> Best regards, Ruslan.
> 

-- 
Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>