[rt-users] [error] Can't call method "crit"

Ruslan Zakirov ruz at bestpractical.com
Thu Jul 31 20:42:45 EDT 2008


By default no plugins are installed and desiable @Plugins option in your config.

On Fri, Aug 1, 2008 at 3:24 AM, PF IT <email.lists at pandf.us> wrote:
> I decided to go back and clean out rt3 mysql database and /opt/rt3 but I
> then noticed these errors when executing make install:
>
> cd: 1: can't cd to local/html
> make: [local-install] Error 2 (ignored)
> cd local/html && find . -type d -name .svn -prune -o -type f -exec
> /usr/bin/install -c -m 0644 {} /opt/rt3/local/html/{} \;
> cd: 1: can't cd to local/html
> make: [local-install] Error 2 (ignored)
> cd local/po && find . -type d -name .svn -prune -o -type d -exec
> /usr/bin/install -c -m 0755 -d /opt/rt3/local/po/{} \;
> cd: 1: can't cd to local/po
> make: [local-install] Error 2 (ignored)
> cd local/po && find . -type d -name .svn -prune -o -type f -exec
> /usr/bin/install -c -m 0644 {} /opt/rt3/local/po/{} \;
> cd: 1: can't cd to local/po
> make: [local-install] Error 2 (ignored)
> cd local/etc && find . -type d -name .svn -prune -o -type d -exec
> /usr/bin/install -c -m 0755 -d /opt/rt3/local/etc/{} \;
> cd: 1: can't cd to local/etc
> make: [local-install] Error 2 (ignored)
> cd local/etc && find . -type d -name .svn -prune -o -type f -exec
> /usr/bin/install -c -m 0644 {} /opt/rt3/local/etc/{} \;
> cd: 1: can't cd to local/etc
> make: [local-install] Error 2 (ignored)
> # RT 3.0.0 - RT 3.0.2 would accidentally create a file instead of a dir
> [ -f /opt/rt3/share/doc ] && rm /opt/rt3/share/doc
> make: [doc-install] Error 1 (ignored)
> [ -d /opt/rt3/share/doc ] || /usr/bin/install -c -m 0755 -d
> /opt/rt3/share/doc
> /usr/bin/install -c -m 0644 ./README /opt/rt3/share/doc/
>
>
> When executing make initialize-database
>
> [Thu Jul 31 23:19:04 2008] [crit]: Plugin Extension-QuickDelete not found in
> /opt/rt3/local/plugins (/var/www/rt-3.8.0/sbin/../lib/RT.pm:579)
> [Thu Jul 31 23:19:04 2008] [crit]: Can't locate Extension-QuickDelete.pm in
> @INC (@INC contains: /var/www/rt-3.8.0/sbin/../local/lib
> /var/www/rt-3.8.0/sbin/../lib /etc/perl /usr/local/lib/perl/5.8.8
> /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5
> /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at
> /var/www/rt-3.8.0/sbin/../lib/RT.pm line 595.
> (/var/www/rt-3.8.0/sbin/../lib/RT.pm:375)
> Can't locate Extension-QuickDelete.pm in @INC (@INC contains:
> /var/www/rt-3.8.0/sbin/../local/lib /var/www/rt-3.8.0/sbin/../lib /etc/perl
> /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5
> /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
> /usr/local/lib/site_perl .) at /var/www/rt-3.8.0/sbin/../lib/RT.pm line 595.
> make: *** [initialize-database] Error 255
>
>
> I noticed /opt/rt3/local/plugins/ is empty.  I think all this maybe related
> to the orrig post.  I have gone though all the steps in the README, wiki,
> documentation, and postings regarding dependencies but it looks like the
> plugins are not getting installed.  I have been trying over the past couple
> of days and still have not been able to get RT properly installed.
>
> -Adam
>
>
>
>
> -----Original Message-----
> From: PF IT <email.lists at pandf.us>
> Reply-To: email.lists at pandf.us
> To: RT-Users at lists.bestpractical.com
> Subject: [rt-users] [error] Can't call method "crit"
> Date: Thu, 31 Jul 2008 15:01:02 -0700
>
> It seams like anything I do with perl or configs I can not get rid of this
> error:
>
> [Thu Jul 31 14:47:37 2008] [error] Can't call method "crit" on an undefined
> value at /opt/rt3/bin/../lib/RT.pm line 579.\nCompilation failed in require
> at (eval 2) line 1.\n
> [Thu Jul 31 14:47:37 2008] [error] Can't load Perl file:
> /opt/rt3/bin/webmux.pl for server server.domain.local:0, exiting...
>
>
> This is a fresh install of RT.  I had 3.6 partially installed 3.6 but since
> removed 3.6 when a fresh install of 3.8 was done a couple of days ago.  I
> keep getting this error and apache fails starting.
>
> The setup.
>
> System: Ubuntu 8.04
> Web Server:  Apache2
>
> We are setting up RT to run as http://servername/rt and have the
> configuration file in /etc/apache2/conf.d
>
> rt-modperl2.conf
>
> PerlModule Apache2::RequestRec Apache2::compat
> PerlModule Apache::DBI
> #PerlRequire /usr/share/request-tracker3.6/libexec/webmux.pl
> PerlRequire /opt/rt3/bin/webmux.pl
> PerlSetVar MasonArgsMethod CGI
>
> RewriteEngine on
>
> RewriteRule ^/rt$ /rt/
> RewriteRule ^/rt/(.*)$ /opt/rt3/share/html/$1
> RewriteCond %{REQUEST_FILENAME} -d
> RewriteRule ^(/opt/rt3/share/html/.*)/$ $1/index.html
>
> # We need this to prevent requests for images being sent through to
> # the RT::Mason handler.
>
> <Directory /opt/rc3/share/html/NoAuth/images>
>   SetHandler default-handler
> </Directory>
>
> <Directory /opt/rt3/share/html>
>   SetHandler perl-script
>   PerlHandler RT::Mason
> </Directory>
>
>
> This was a modified unbutu rc3.6 config file altered to use 3.8 /opt/rc3
> settings.  I have tried to use the permod conf altering it for our needs:
>
> # RT default Apache configuration
>
> Alias /rt/ /opt/rt3/share/html/
>
> <Directory /opt/rt3/share/html/>
>         AllowOverride All
>         Options ExecCGI FollowSymLinks
>         Options Indexes FollowSymLinks
>         <IfModule mod_access.c>
>                 Order allow,deny
>                 Allow from all
>         </IfModule>
> </Directory>
>
> PerlRequire /opt/rt3/bin/webmux.pl
> <Location /rt/>
> ##      RewriteEngine On
>         RedirectMatch permanent (.*)/$ $1/index.html
>         AddDefaultCharset UTF-8
>         SetHandler perl-script
>         PerlHandler RT::Mason
> </Location>
>
>
> Neither of these work and still give the same errors.  I don't know if it is
> a perl issue or our config settings but since this is my first attempt to
> setup RT I seriously love some extra help.
>
> Thank you in advance,
>
> -Adam
>
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-- 
Best regards, Ruslan.



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