[rt-users] Contents partially missing from some tickets after upgrade

[Toby Darling]

Atro

> I recently upgraded from 3.4.5 to 3.6.6.
> 
> I now have a situation where some of my tickets aren't showing the
> entire contents in the web interface.  This has happened to some of
> the old tickets, and some new ones as well.  The symptoms are that
> all correspondence isn't showing up.  When any new material is added
> to such a ticket, the Updated: field gets updated to show the time
> and date and the updater, and the update is mailed out to AdminCCs
> as I've requested, but it can't be viewed in the web interface at
> all.

This sounds familiar, did you run rt-setup-database-3.6 ?

I don't know what OS you're on, but on debian

for y in schema acl insert; do
   /usr/sbin/rt-setup-database-3.6 --action $y --datadir 
/etc/request-tracker3.6/upgrade/3.5.1 --dba root;
done | tee rt-setup-database-3.6.LOG

worked for me. There's probably and UPGRADE or README doc with this in.

Cheers
Toby

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