[rt-users] Help with RT permissions

Tom Smith aliase573201 at mac.com
Fri Jun 6 12:04:33 EDT 2008


Thank you for the response Ben.

I did try that but it didn't work--the users were unable to see any  
queues on the "RT at a glance" page.

On Jun 6, 2008, at 12:19 AM, Benjamin Weser wrote:

> Hi Tom,
>
> I'm not sure if it works but try to assign SeeQueue to privileged  
> and SeeTicket for requestors and owners.
>
> Ben
>
>
> Tom Smith schrieb:
>> Hi All,
>>
>> I'm trying to configure permissions in RT so that everyone can  
>> see  every queue but only see those tickets that they are listed  
>> as  Requestor or Owner on.
>>
>> If I assign the rights SeeQueue and ShowTicket to Privileged,  
>> they  can see every queue and every ticket on the system. If I  
>> assign these  same rights to Requestor (and remove them from  
>> Privileged), they  can't see any of the queues and can see their  
>> tickets only if they  search for them.
>>
>> Ideally, I'd like everyone to be able to see every queue listed  
>> in  the "Quick search" section of "RT at a glance" but only be  
>> able to  see tickets that they Own or Requested.
>>
>> Can anyone offer any help for achieving this?
>>
>> ~ Tom
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>




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