[rt-users] Help with RT permissions
aliase573201 at mac.com
Fri Jun 6 12:04:33 EDT 2008
Thank you for the response Ben.
I did try that but it didn't work--the users were unable to see any
queues on the "RT at a glance" page.
On Jun 6, 2008, at 12:19 AM, Benjamin Weser wrote:
> Hi Tom,
> I'm not sure if it works but try to assign SeeQueue to privileged
> and SeeTicket for requestors and owners.
> Tom Smith schrieb:
>> Hi All,
>> I'm trying to configure permissions in RT so that everyone can
>> see every queue but only see those tickets that they are listed
>> as Requestor or Owner on.
>> If I assign the rights SeeQueue and ShowTicket to Privileged,
>> they can see every queue and every ticket on the system. If I
>> assign these same rights to Requestor (and remove them from
>> Privileged), they can't see any of the queues and can see their
>> tickets only if they search for them.
>> Ideally, I'd like everyone to be able to see every queue listed
>> in the "Quick search" section of "RT at a glance" but only be
>> able to see tickets that they Own or Requested.
>> Can anyone offer any help for achieving this?
>> ~ Tom
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>> Discover RT's hidden secrets with RT Essentials from O'Reilly
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