[rt-users] Spaces not allowed in Custom Fields when generating tickets via e-mail

[Firas Batal]

Hi,

Thanks Ruslan for your help.  It works like a charm!

Thanks
Firas Batal

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On
Behalf Of Ruslan Zakirov
Sent: Tuesday, June 10, 2008 5:36 PM
To: Jean-Sebastien Morisset
Cc: Firas Batal; RT-Users at lists.bestpractical.com
Subject: Re: [rt-users] Spaces not allowed in Custom Fields when
generating tickets via e-mail

Guys, in lib/RT/Interface/Email/Filter/TakeAction.pm file replace the
following line:

        last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/;

with

        last if $line !~ /^(?:([^:]+)\s*?:\s*?(.*)\s*?|)$/;

stop and start server, test, report back. however this change will
make ':' character illegal in CF name.

On Tue, Jun 10, 2008 at 8:48 PM, Jean-Sebastien Morisset
<jsmoriss at mvlan.net> wrote:
> On Mon, Jun 09, 2008 at 09:29:19PM -0400, Firas Batal wrote:
>> Hi everyone,
>>
>> I am sending this email hopping that someone has encountered this
>> anomaly before.
>>
>> We have 3.6.3 installed on RHEL4, Apache 2.x, MySQL 5.0.45, Perl
5.10.
>>
>> I have installed RT::Extension::CommandByMail  and the functionality
is
>> great.  But, the mechanism fails when I need to set the values of a
>> custom field that has spaces, as shown in below.     The custom field
>> could be set correctly using web UI, but not through emails!
>>
>> Status: open
>> CustomField.{Request Type}: foo
>>
>> Have anyone encountered this before?
>
> I also just found this problem. Has anyone found a solution (aside
from
> renaming the custom field)?
>
> Thanks,
> js.
> --
> Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>
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-- 
Best regards, Ruslan.