[rt-users] Dependencies, Status and visibility.

Ruslan Zakirov ruz at bestpractical.com
Mon Jun 23 08:07:29 EDT 2008


There are two scrips I know about on the wiki which can help start
with your automation:
http://wiki.bestpractical.com/view/OpenDependantsOnResolve
http://wiki.bestpractical.com/view/OpenTicketOnAllMemberResolve

Actually there are more variants described. You can choose to open
ticket or add comment, the latter is more interesting usually. Use
comments and you know what happens actually. When ticket is just
opened you don't know why may be it was just a reply from the
requestors that auto-opened tickets.

Also, this two scrips have different strategies. One fires action when
any ticket is inactive, another checks all tickets.


On Mon, Jun 23, 2008 at 2:11 PM, Roger Gammans
<roger at computer-surgery.co.uk> wrote:
> Hi
>
> I want to make it easy to pick out the tickets which are in
> workable on more easily as many of our tickets are stalled
> waiting other tickets, among other things (such as more
> correspondence, or an customer appointment).
>
> In some cases this is captured by making a ticket is dependent
> on a different ticket. Has any written any scrips which
> auto-stall tickets which have resovled dependencies and
> the unstall when all the deps are resovled.
>
> Or does someone have a better way of achiveing this?
>
> TTFN
> --
> Roger.                          Home| http://www.sandman.uklinux.net/
> Master of Peng Shui.      (Ancient oriental art of Penguin Arranging)
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-- 
Best regards, Ruslan.



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