[rt-users] how to add ability to escalate to another queue

[Tom Lanyon]

On 23/06/2008, at 11:20 PM, slamp slamp wrote:

> Has anyone done this? We have this requirement in our workflow.


I'm just about to implement this on our dev environment.

We are planning on adding a button marked 'Escalate' which will create  
a *new* ticket in the next Queue and add it as a dependency of the  
original ticket. There has been endless debate internally over whether  
the ticket should be moved or a new linked ticket created.