[rt-users] RT Create Ticket display screen

[Kevin Freels]

Okay, I'm all for that, but I do not have a "local" directory in my
install.

The only places I can locate from the install are:

 /etc/rt3             (site config indo)
 /usr/local/etc/rt3   (contains an Authen-ExternalAuth dir with
                       its own RT_SiteConfig.pm for LDAP auth)
 /usr/share/rt3       (where the HTML code resides)

Is the "local" my /usr/local/etc/rt3 directory? 

I copied over the Create.html to /usr/local/etc/rt3/html/Tickets, mod'd
it, but then got a 404 (since I had to move the original out of the
way). So unless I'm missing something, this didn't work. 

I'm still up for a different way to do this other than mod'ing the .html
code....

RT 3.6.5/FC8

....k
-=-=-=-  

> -----Original Message-----
> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
> Sent: Tuesday, June 24, 2008 6:04 AM
> To: Kevin Freels
> Cc: Kenneth Crocker; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT Create Ticket display screen
> 
> It is best to make modifications in the local tree so that 
> upgrades don't overwrite your changes.
> See http://wiki.bestpractical.com/view/CleanlyCustomizeRT

<...SNIP...>

> --
> Drew Barnes
> Applications Analyst
> Network Resources Department
> Raymond Walters College
> University of Cincinnati
> 
>