[rt-users] Resolve Ticket Option

Justin Hayes justin.hayes at orbisuk.com
Wed Jun 25 03:22:35 EDT 2008


I'd like to offer my customers an option to resolve a ticket  
themselves, however I don't want them to have the Modify Ticket  
permission (which I think is the one you need for changing status).

Does anyone know of a way round this? I'm running 3.6.3

Cheers,

Justin

------------------------------------------------------
Justin Hayes
Support Manager
justin.hayes at orbisuk.com






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