[rt-users] new tickets don't email cc'ers

[Kimberly McKinnis]

I checked that already. But I did find the cause. If you use the web UI
to open a ticket, I don't think RT emails cc'd people out of the box to
notify them about a new ticket. I had created a custom template to do
this, and it had gotten disabled. Thanks :)

-----Original Message-----
From: Micah Gersten [mailto:micah at onshore.com] 
Sent: Thursday, June 26, 2008 5:59 PM
To: Kimberly McKinnis
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] new tickets don't email cc'ers

Check to see the global permissions for CC users.

Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com



Kimberly McKinnis wrote:
>
> I don't know who broke what, but my RT system is not even attempting
> to email cc'd folks on new tickets created through the web. On any
> queue, so it doesn't appear to be a permissions issue. No edits appear
> to have been made to SendEmail.pm.
>
>  
>
> Does anyone know of anything else that could cause this?
>
>  
>
> Thanks!
>
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>
> ~~
>
> Kimberly McKinnis
>
> System Operations Engineer
>
> Service Provider Division, TiVo Inc
>
> 408-519-9607
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