[rt-users] AutoReply (without creating ticket)
etamme at gentel.net
Mon Jun 30 10:10:40 EDT 2008
I am approaching stopping spam from a different angle. Basically I have
setup my RT install so that you have an RT user to be able to submit a
For customers who dont have a username and send a support request via
email, I want to autoreply with a link that says some thing like
"Could not load valid user!
go to http://blah.foo.com and enter your customer ID to create your
Right now when I send email to from a non-valid user i get a response
"Could not load a valid user" ... im trying to figure out where in the
code that is, b/c it doesnt seem to be in a template anywhere..
I also dont think i can create a template/scrip for this b/c a ticket is
never acutally being created.
Can some one tell me where/how i can accomplish this?
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