[rt-users] history of tickets?

[Ruslan Zakirov]

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http://www.gossamer-threads.com/lists/rt/users/71732?search_string=%26quot%3BMore%20about%26quot%3B;#71732

On Wed, Mar 5, 2008 at 7:30 PM, Greg Evans <gevans at hcc.net> wrote:
> Any ideas on how to make this behave the way that I would like it to? Even
>  pointing me to a path/to/filename maybe?
>
>
>
>  Greg Evans
>  Hood Canal Communications
>  (360) 898-2481 ext.212
>
>  -----Original Message-----
>
> From: rt-users-bounces at lists.bestpractical.com
>
>
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Greg Evans
>  Sent: Tuesday, March 04, 2008 12:49 PM
>  To: 'Ruslan Zakirov'
>  Cc: 'RT Users'
>  Subject: Re: [rt-users] history of tickets?
>
>  I have, but that doesn't seem to show Resolved tickets, only current tickets
>  that have not been resolved? I checked  on a couple unprivledged requestors
>  that I know have multiple resolved tickets but I can't see the resolved
>  tickets in the "More About..." section which is what I would like to see
>
>
>  Greg Evans
>  Hood Canal Communications
>  (360) 898-2481 ext.212
>
>  -----Original Message-----
>  From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf
>  Of Ruslan Zakirov
>  Sent: Tuesday, March 04, 2008 12:32 PM
>  To: Greg Evans
>  Cc: RT Users
>  Subject: Re: [rt-users] history of tickets?
>
>  If requestor is unprivileged then there is a box "More about xxxx" on
>  ticket's page. Have you seen it?
>
>  On Tue, Mar 4, 2008 at 11:25 PM, Greg Evans <gevans at hcc.net> wrote:
>  > Hello list,
>  >
>  >  Is there a way to show a link for every ticket that has ever been
>  > created  for a given user?  What I am looking to do is add a history
>  > of all tickets  to the "People" section.
>  >
>  >  I have already added some things, but was not sure how I would go
>  > about  adding this, or maybe there is a better way that I have not
>  discovered yet?
>  >
>  >
>  >  I was hoping for something like:
>  >
>  >  Call History:
>  >  Ticket #       Subject              Status
>  >  12345          Email Issue          Resolved
>  >  13421          Connection Issue     Resolved
>  >  14597          Wireless Issue       Stalled
>  >
>  >  The above would also be links to each ticket.
>  >
>  >  Greg Evans
>  >  Hood Canal Communications
>  >  (360) 898-2481 ext.212
>  >
>  >
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>
>  --
>  Best regards, Ruslan.
>
>  _______________________________________________
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>



-- 
Best regards, Ruslan.