[rt-users] On Queue Change, what queue scrip acts?

lgrella lgrella at acquiremedia.com
Thu Mar 6 11:18:20 EST 2008


Thanks!


Stephen Turner wrote:
> 
> At Thursday 3/6/2008 10:20 AM, Laura Grella wrote:
>>Thank you so much for your reply.
>>It actually works, but the way I was testing it was making me think it
didn't.
>>If the ticket changed to a queue where the owner had rights in the 
>>new queue also, it didn't change the owner to the default. At first 
>>I thought it needed to always change to the default, but it is ok if 
>>it works this way.
>>
>>How do I check the RT log? I have not used any debug statements, but 
>>this would come in handy in the future.
>>
>>Thanks,
>>Laura
> 
> 
> Hello Laura,
> 
> Glad it's working - I should have said logging statements, rather 
> then debug statements. Lines like this should show up in the RT log, 
> depending on config settings:
> 
> $RT::Logger->info("Auto assigning ticket #". $self->TicketObj->id ." 
> to user $MyUser" );
> 
> The RT log by default is in $RTHOME/var/log
> 
> Steve
> 
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