[rt-users] Emailing tickets search result

Jesse Vincent jesse at bestpractical.com
Thu Mar 6 12:30:03 EST 2008


Not yet, nope.

On Mar 5, 2008, at 2:46 AM, Eynat Nir Mishor wrote:

> Hi Jesse,
>
> Was this feature published?
>
> Thanks, Eynat
>
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: Monday, 11 February 2008 12:27 PM
> To: Eynat Nir Mishor
> Cc: 'Todd Chapman'; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Emailing tickets search result
>
>
>
>
> On Mon, Feb 11, 2008 at 11:05:00AM +0200, Eynat Nir Mishor wrote:
>> That's my fallback.
>> But I prefer a self-containing email rather than a link.
>
> We have something kind of cool along these lines that we're working to
> get opensourced. I'm hopeful that it will happen this week.
>
>
>> Eynat
>>
>> -----Original Message-----
>> From: Todd Chapman [mailto:todd at chaka.net]
>> Sent: Monday, 11 February 2008 5:12 AM
>> To: Eynat Nir Mishor
>> Cc: Toby Darling; rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Emailing tickets search result
>>
>> Why don't you just email a link to a search so that it runs when  
>> clicked?
>>
>> On 2/7/08, Eynat Nir Mishor <eynatnir2 at hotmail.com> wrote:
>>> Thanks - it does the job, but it has two drawbacks:
>>>
>>> 1. It produces very simple textual output.  I would like to send a
> richer
>>> HTML output similar to how search results appear in RT.
>>>
>>> 2. It is hard to customize.  I would like to use a template  
>>> mechanism
> for
>>> easy customization that my occur later in time.
>>>
>>> Eynat
>>>
>>> -----Original Message-----
>>> From: Toby Darling [mailto:darling at ccdc.cam.ac.uk]
>>> Sent: Wednesday, 06 February 2008 7:24 PM
>>> To: Eynat Nir Mishor
>>> Cc: rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] Emailing tickets search result
>>>
>>> Hi
>>>
>>>> Example for usage: every night email the manager a list of all  
>>>> tickets
>>> that
>>>> were created in the past day and how they divide by current status.
>>>
>>> Simple command line:
>>>
>>> for s in open new resolved; do
>>>   echo "=== $s ==="; rt list -s "created = 'today' AND status =  
>>> '$s'";
>>> done | mail ...
>>>
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>>
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>>
>
> -- 
>

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