[rt-users] RT principles

[Todd Chapman]

Toth,

Yes, it is possible to do what you ask. The most common way would be
to use something like procmail to send the email to the proper queue
address based on the sender's domain.

This might help: http://www.geertvanderploeg.com/node/rt_procmail.html

-Todd

On 3/9/08, Toth Milan <milan at toth-online.com> wrote:
> Hi Guys,
>
>         i'm new to RT and I have some questions. I would like to know if it
>  is posible to have only one email address (hotline at support.tld) for
>  recieving requests from customers and than delivering to queue based
>  on requestor e-mail address? For example requests from *@cust1.tld
>  goes to Queue-cust1 *@cust2.tld will go to Queue-cust2. It is posibel
>  to do this? Thanks in advance
>
>  --
>  Toth Milan
>  milan at toth-online.com
>  http://toth-online.com
>
>  _______________________________________________
>  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>  Community help: http://wiki.bestpractical.com
>  Commercial support: sales at bestpractical.com
>
>
>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>  Buy a copy at http://rtbook.bestpractical.com
>