[rt-users] Autoreply stopped working

[Gene LeDuc]

Just in case you might have also cleaned up the template, make sure its 
first line is blank.

Turn on debugging in your logs and stick logger commands into various parts 
of the scrip so you can see what is going on.

At 04:05 AM 3/10/2008, Mathew wrote:
>We have recently encountered a situation where auto replies have stopped
>going out for all queues.  The only recent changes have been to the
>global scrip which sends them.
>
>It had been pointed out that when people are listed as Ccs on a ticket
>they don't get the content of an email.  I had modified the scrip to
>include those people but decided they didn't need the auto reply and
>only needed the content of the email.  I made another scrip to cover
>this instead.  After creating the second scrip I set the first one back
>to On Create Notify Requestors with Global Template: Autoreply.  Since
>then, nothing goes out.
>
>I've verified that it isn't set to Disabled and that the Stage is
>TransactionCreate.
>
>Anyone else ever experience this and know what to do about it?
>
>Mathew
>--
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University