[rt-users] Autoreply stopped working

[Mathew]

Figured it out.  The action I had set was "Notify Requestors" instead of 
"Autoreply to Requestors".

Mathew

Gene LeDuc wrote:
> Just in case you might have also cleaned up the template, make sure its 
> first line is blank.
> 
> Turn on debugging in your logs and stick logger commands into various 
> parts of the scrip so you can see what is going on.
> 
> At 04:05 AM 3/10/2008, Mathew wrote:
>> We have recently encountered a situation where auto replies have stopped
>> going out for all queues.  The only recent changes have been to the
>> global scrip which sends them.
>>
>> It had been pointed out that when people are listed as Ccs on a ticket
>> they don't get the content of an email.  I had modified the scrip to
>> include those people but decided they didn't need the auto reply and
>> only needed the content of the email.  I made another scrip to cover
>> this instead.  After creating the second scrip I set the first one back
>> to On Create Notify Requestors with Global Template: Autoreply.  Since
>> then, nothing goes out.
>>
>> I've verified that it isn't set to Disabled and that the Stage is
>> TransactionCreate.
>>
>> Anyone else ever experience this and know what to do about it?
>>
>> Mathew
>> -- 
>> Keep up with me and what I'm up to: http://theillien.blogspot.com
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
> 
> 

-- 
Keep up with me and what I'm up to: http://theillien.blogspot.com