[rt-users] Question regarding search case

[Mathew]

A user recently asked me a question regarding the case of searches.  He 
was looking for tickets owned by another user which were open by using 
the quick search box.  He knew enough about the subject to know which 
one he was specifically looking for.  When the ticket didn't appear he 
changed his search and found even more tickets.

His first search was "username open" (without quotes).  His second was 
"username OPEN".  This prompted him to ask if it is possible to to turn 
on case insensitive searches.

Anyone know about this?
Mathew
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