[rt-users] Merge Scrip/Template

[Jean-Sebastien Morisset]

No ideas? Anyone?

js.

On Tue, Mar 11, 2008 at 01:48:55PM +0000, Jean-Sebastien Morisset wrote:
> Hi everyone,
> 
> I'd like to create a Scrip/Template for a merged ticket. I was thinking
> of something like this for the Scrip:
> 
> Condition: User Defined
> Action: Notify Requestors and Ccs
> Template: Global template: Merged Ticket
> Custom condition:
>     return ( $self->TransactionObj->Type eq "Merge");
> 
> I'm not sure about the temnplate though... I'd like to reference the old
> and the new ticket numbers and subjects. Something like:
> 
>     Ticket # with a subject of "Bobo" has been merged into ticket # with
>     the subject "Something Else".
> 
> Any suggestions? :-)

-- 
Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>