[rt-users] Rights questions on ticket creation and assignment

[Gene LeDuc]

Hi Mike,

Sounds like you want (in 3.6.3 anyway, maybe also in 3.4.4) to assign 
rights to global roles.

   Configuration > Global > Group Rights

and then grant ReplyToTicket to the Requestor role.

Regards,
Gene

At 09:11 AM 3/13/2008, Mike Winn wrote:
>RT 3.4.4
>
>First question, which should be fairly simple:  Is there a way to allow
>folks to reply to their tickets via email without allowing Everyone to
>have 'Reply To Ticket' granted?   Ideally I would like for  a requestor,
>owner, cc, admincc, or anyone who has emailed in on a ticket to be able
>to reply to their own ticket, but not to everyone else's as is the case
>with the 'Reply To Ticket' granted to 'Everyone.'  In reading through
>documentation, it seems as though this is the only way to make email
>replies work in that manner?  I am not particularly interested in
>allowing folks from other email addresses to reply to a ticket where
>they were not already getting email as either the owner, requestor, cc,
>or admincc.
><snip>
>-Mike


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University