[rt-users] Re solved scrip problem

F350 F350bidon at yahoo.com
Tue Mar 25 09:06:42 EDT 2008


Greetings, 
I set up a group called "All queues" with some members inside. These members
are supposed to have read and write rights globally on all the queues just
like the members of each queue. The problem is that when a member of the
"All queues" group resolves a ticket, the scrip "Resolved" is not excecuted
therefore the resolved template email is not sent. However, the scrip is
excuted when a member of a queue resolves a ticket. Am i missing something ?
even if i give "superUser" rights globally for the "All queues" group, the
scrip is still not excuted. Thx for your help
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