[rt-users] Auto-created users not does not appear...

[Kenneth Crocker]

Fabio,


	It all depends on how you grant rights' to the queues. If you have 
groups with the correct rights to the correct queues, then you will need 
to add these users to one of your existing groups OR grant some of these 
rights globally to "Everyone", "Privileged", "Requestor", or whatever 
case fits. You could also write some code (as a scrip) to add users to a 
group using the info added to an account by LDAP. Either way, RT does 
not automatically add users to user-defined groups, only system groups 
and the "Requestor" role.
	As far as searches go, I do believe that the "Requestor" field is 
available for ALL searches as a role, not as individuals. For that, you 
might want the search to sort on requestor or something. It depends on 
what you are trying to do.  Hope this helps.

Kenn
LBNL

On 3/26/2008 6:05 AM, Fábio M. Catunda wrote:
> Hi,
> 
> I have a lot of auto-created users in my RT installation, they are 
> readed from a LDAP directory when an e-mail is received.
> 
> The question is that those users do not appear on every drop-down, so I 
> can't select them as search criteria and etc.
> 
> Is there a way to make them appear?
> 
> RT 3.6.1-4 - Debian package.
> 
> Thanks.
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