[rt-users] Auto-created users not does not appear...

["Fábio M. Catunda"]

Mr. Crocker,

Good that the "mailbox full" message is ok, I was afraid that the list 
could be down for some reason!

I did the SuperUser thing just for testing purpose, I was kind of 
desperate, as it did not work, I removed it.

I was composing a huge message with all my groups, queues and users to 
try to explain how things are, but then I realized that a specific queue 
was without the "OwnTicket" privilege to the "Privileged" group, that 
was cousing the problem.

Anyway, thanks a lot for your help, by now everything is ok!

[]'s, Fábio Catunda!


Kenneth Crocker escreveu:
> Fabio,
>
>
>     Yes, my responses are getting to the list AND I am also being sent 
> an email that says the inbox for Alexander is full. I believe that 
> Alexander is on vacation ;-) and he has set up his email to 
> automatically respond to all senders and that's why I'm getting that 
> message.
>     Anyway, back to the work. The SuperUser privilege is not something 
> I throw around carelessly. At our installation there are only three 
> users that have it; root, me and my backup. That's it. WAY too much 
> authority there. Also, the "SuperUser" privilege does many things, it 
> is not a "catch-all" privilege. For example, one right it DOESN'T 
> include is the ability to OWN a ticket. That is strictly for user (not 
> recommended), role, or user-defined group. That's why if you give a 
> user the "SuperUser" right, you won't see them in the drop-down for 
> possible owners of a ticket. I would recommend doing a breakdown of 
> the kind of infrastructure you would like for the administration of 
> your queues. DO you want just ANYONE to do anything? DO you want some 
> users to WORK on a ticket and others make the requests and SEE the 
> progress? Once that is down, make sure the each group has the rights 
> it NEEDS for the queue it should be dealing with. Keep the rights at 
> the group level, as that will keep maintenence to a manageble level. 
> Hope this helps.
>
>
> Kenn
> LBNL
>
> On 3/27/2008 6:24 AM, Fábio M. Catunda wrote:
>> Kenneth,
>>
>> I have 5 queues, each queue has a different group. I tried to give 
>> SuperUser privilege to this user, but I just can't find him on those 
>> select boxes when I need to pass him a ticket.
>>
>> I was thinking that this is a permission issue, but now I'm not 
>> pretty sure.
>>
>> Also, are you receiving this message when you send a message to the 
>> list?
>> Sorry. Your message could not be delivered to:
>> Alexander Liebl (Mailbox or Conference is full.)
>>
>> Thanks!
>>
>> Kenneth Crocker escreveu:
>>> Fabio,
>>>
>>>
>>>     It all depends on how you grant rights' to the queues. If you 
>>> have groups with the correct rights to the correct queues, then you 
>>> will need to add these users to one of your existing groups OR grant 
>>> some of these rights globally to "Everyone", "Privileged", 
>>> "Requestor", or whatever case fits. You could also write some code 
>>> (as a scrip) to add users to a group using the info added to an 
>>> account by LDAP. Either way, RT does not automatically add users to 
>>> user-defined groups, only system groups and the "Requestor" role.
>>>     As far as searches go, I do believe that the "Requestor" field 
>>> is available for ALL searches as a role, not as individuals. For 
>>> that, you might want the search to sort on requestor or something. 
>>> It depends on what you are trying to do.  Hope this helps.
>>>
>>> Kenn
>>> LBNL
>>>
>>> On 3/26/2008 6:05 AM, Fábio M. Catunda wrote:
>>>> Hi,
>>>>
>>>> I have a lot of auto-created users in my RT installation, they are 
>>>> readed from a LDAP directory when an e-mail is received.
>>>>
>>>> The question is that those users do not appear on every drop-down, 
>>>> so I can't select them as search criteria and etc.
>>>>
>>>> Is there a way to make them appear?
>>>>
>>>> RT 3.6.1-4 - Debian package.
>>>>
>>>> Thanks.
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>>>
>>
>>
>