[rt-users] Automatically sending e-mails using RT

Kenneth Crocker KFCrocker at lbl.gov
Thu Mar 27 17:43:41 EDT 2008


Jeffrey,


	Please list the first 10 lines of your template.


Kenn
LBNL

On 3/27/2008 2:19 PM, Jeffrey J.D. Lee wrote:
> Tried to add a line to the beginning of the template and it still doesn't
> trigger the sending of e-mail. It used to work, but for some reason it doesn't
> work anymore. Any suggestions?
> 
> -Jeff
> 
> Quoting Gene  LeDuc <gleduc at mail.sdsu.edu>:
> 
>> Hi Jeff,
>>
>> If you haven't disabled global scrip #2 ("On Owner Change Notify Owner with
>> template Transaction") then it should work out of the box.
>>
>> If you've changed the template, the biggest gotcha is usually not leaving
>> the first line of the template blank.  The blank line lets the mailer know
>> where the headers end and the message body begins.  No blank line means no
>> message body (and some pretty funky headers).
>>
>> Regards,
>> Gene
>>
>> At 11:46 AM 3/27/2008, Jeffrey J.D. Lee wrote:
>>> I cannot seem to have the scrips in RT send an e-mail to the new owner I
>>> assign
>>> a ticket to. It seems like it should be pretty straight forward but.... no
>>> cigar. Any suggestions?
>>>
>>> -Jeff
>>>
>>>
>>>
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>>
>> --
>> Gene LeDuc, GSEC
>> Security Analyst
>> San Diego State University
>>
> 
> 
> 
> 
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