[rt-users] SearchBuilder problems with sorting by Custom Fields

[Kenneth Crocker]

Jesse, Emmanuel,


	Thanks. Good to hear about 3.6.7. Emmanuel, if yours is working, then 
maybe my install of 3.6.6 didn't get the latest SearchBuilder. To be 
honest, the fact that it doesn't work for CF's is NOT a show-stopper. It 
will be a GREAT asset for administrative reporting when it does, but in 
the meantime, I'm now up to 3.6.6 and everything else works incredibly 
well. In fact, I have a new technical support group that will need to 
add about 85 new application support queues. It just keeps getting 
bigger and better, really. Now that our approval/priority & QA workflow 
processes (scrips) are up and running, we have the infrastructure to 
handle that many queues easily.


Kenn
LBNL

On 5/28/2008 8:56 AM, Jesse Vincent wrote:
> 
> 
> On Wed, May 28, 2008 at 05:54:09PM +0200, Emmanuel Lacour wrote:
>> On Tue, May 27, 2008 at 12:40:53PM -0700, Kenneth Crocker wrote:
>>> Jesse, Emmanuel,
>>>
>>>
>>>
>>> 	Thanks! I finally got it. Boy, do I need to learn some on this install  
>>> stuff. I now have 3.6.6 up and running. Looks great!
>>> 	I am STILL having trouble getting a search to sort results by a Custom  
>>> Field. Is there some limitation that only allows this to work if the CF  
>>> is defined as numeric? Or something like that? Thanks for your help.
>>>
>> It works here for CFs of type "select one value" and "Select multiple
>> values" with text contents.
>>
> 
> We've done an awful lot of work on this for what will become RT 3.6.7
> when we get a free moment.
>