[rt-users] Showing Custom Field in Queue view

Kenneth Crocker KFCrocker at lbl.gov
Thu May 29 12:33:44 EDT 2008


Todd,


	I want to modify the default status list for the "My Tickets" query 
that comes with RT to include a few new status values that I've added. 
Where do I find that file? Thanks.

Kenn
LBNL

On 5/29/2008 9:08 AM, Todd Chapman wrote:
> RT has a default search format in the config file. Just modify it.
> 
> On Wed, May 28, 2008 at 5:55 AM, Andrew Lewis <alewis at systemsfusion.com 
> <mailto:alewis at systemsfusion.com>> wrote:
> 
>      > '_CustomField.{cf_name}__'
> 
>     Great, got it working, thanks. :)
> 
>     Is there a way I can make this persistent though?
> 
>     -AL.
> 
> 
>     _______________________________________________
>     http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
>     Community help: http://wiki.bestpractical.com
>     Commercial support: sales at bestpractical.com
>     <mailto:sales at bestpractical.com>
> 
> 
>     Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>     Buy a copy at http://rtbook.bestpractical.com
> 
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com




More information about the rt-users mailing list