[rt-users] Apache2, webmux issue: [error] Can't locate object method "Config" via package "RT" (...) - httpd does not start

Sat Nov 1 19:25:06 EDT 2008

Hi Olgierd,

I ran into the same kind of problem two days ago.
I first installed RT 3.6.x using debian packages, then installed 3.8.1 from
tarball to get the same error as yours.
Looked like the system-wide RT modules (/usr/share/request-tracker3.6/ or
something like that) were loaded instead of the ones located into /opt/rt3/
(the new ones).
Simply removing the debian packages (request-tracker3.6) or making sure the
previous modules were not available was enough to solve the problem.

However I'm very lazy and did not try to understand why the module search
path caused that. Shame on me.

Hope it helps,

-seb

Olgierd Ziółko wrote:
> 
> Hello,
> 
> nice to meet you :)
> 
> Yesterday I've installed version 3.8.1 on my debian box, and I can't start
> it.
> 
> What I have:
> Debian "Etch" with 2.6.21-2
> Apache 2.2.4 running with mod_perl/2.0.3 and Perl/v5.8.8 (fastcgi is
> currently disabled) and other modules
> RT 3.8.1
> access to root account :)
> 
> 
> What I did:
> ./configure --prefix="/usr/local/rt-3" - successfull
> database and user created - successful
> config in etc/RT_SiteConfig.pm - done
> fixed all dependencies with make fixdeps
> tested all dependencies: "All dependencies have been found."
> successful 'make install'
> reinstall with perl -MCPAN -e'install Bundle::Apache2'
> reinstalled like above DBIx::SearchBuilder (desperation, yes)
> checked permissions of path to RT.pm - okay
> created /etc/apache2/inc/request-tracker included in
> /etc/apache2/sites-enabled/ssl-my.ssl.host.name (content: below)
> even tried "downgrade" rt to 3.8.0 - nothing changed
> 
> What is going on:
> When I did 'apache2ctl graceful' apache silently died with (in error log):
> [Fri Oct 31 09:39:54 2008] [notice] Graceful restart requested, doing
> restart
> [Fri Oct 31 09:39:54 2008] [error] (9)Bad file descriptor:
> apr_socket_accept: (client socket)
> [Fri Oct 31 09:39:54 2008] [error] (9)Bad file descriptor:
> apr_socket_accept: (client socket)
> [Fri Oct 31 09:39:55 2008] [error] (9)Bad file descriptor:
> apr_socket_accept: (client socket)
> [Fri Oct 31 09:39:55 2008] [error] (9)Bad file descriptor:
> apr_socket_accept: (client socket)
> [Fri Oct 31 09:40:26 2008] [error] Can't locate object method "Config"
> via package "RT" at /usr/local/rt-3/bin/webmux.pl line 100.\nBEGIN
> failed--compilation aborted at /usr/local/rt-3/bin/webmux.pl line
> 101.\nCompilation failed in require at (eval 244) line 1.\n
> [Fri Oct 31 09:40:26 2008] [error] Can't load Perl file:
> /usr/local/rt-3/bin/webmux.pl for server my.ssl.host.name:443,
> exiting...
> 
> ...and I had to comment out "Include /etc/apache2/inc/request-tracker"
> in <VirtualHost> in /etc/apache2/sites-enabled/ssl-my.ssl.host.name
> 
> I'm writing here because I'm unfortunately not a perl hacker and I
> can't force "this things" to work.
> I've searched this list archive and web but I can't find anything
> corresponding.
> 
> == /etc/apache2/inc/request-tracker
> Alias /rt "/usr/local/rt-3/share/html"
> AddDefaultCharset UTF-8
> 
> # PerlModule Apache::DBI
> PerlRequire "/usr/local/rt-3/bin/webmux.pl"
> 
> <Directory /usr/local/rt-3/share/html>
>   AllowOverride All
>   Options ExecCGI +FollowSymLinks
> </Directory>
> 
> <Location /rt/NoAuth/images>
>   SetHandler default
> </Location>
> 
> <Location /rt>
>   SetHandler perl-script
>   PerlResponseHandler RT::Mason
>   # PerlHandler RT::Mason - this one was from
> http://wiki.bestpractical.com/view/DebianStableInstallGuide
> </Location>
> === end of /etc/apache2/inc/request-tracker
> 
> === parts of /etc/apache2/sites-enabled/ssl-my.ssl.host.name
> NameVirtualHost ip.add.re.ss:443
> <VirtualHost ip.add.re.ss:443>
>        SSLEngine on
>        DocumentRoot /var/www/
>        [cut...]
> 
>        Include /etc/apache2/inc/some-file
>        Include /etc/apache2/inc/some-other-file
>        # commented out because server dies
>        # Include /etc/apache2/inc/request-tracker
> </VirtualHost>
> === end of /etc/apache2/sites-enabled/ssl-my.host.name
> 
> === /usr/local/rt-3/etc/RT_SiteConfig.pm
> Set( $rtname, 'my.ssl.host.name');
> #Set(@Plugins,(qw(Extension::QuickDelete)));
> Set($Organization , "my.domain.name");
> Set($OwnerEmail, 'rtowner');
> Set($RTAddressRegexp, '^it\@my.host.name$');
> Set($SMTPServer, 'localhost');
> Set($SMTPFrom, 'it at my.host.name');
> Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');
> Set($CommentAddress , 'RT_CommentAddressNotSet');
> 
> Set($MinimumPasswordLength , "8");
> Set($Timezone , 'Europe/Warsaw');
> 
> Set($DatabaseType , 'mysql');
> Set($DatabasePassword , 'very-long-pw');
> 
> Set($PlainTextPre, 1);
> Set($MaxAttachmentSize , 50000000);
> Set($WebDefaultStylesheet, 'web2');
> 
> Set($WebDomain, 'my.host.name' );
> Set($WebPath, "/rt");
> Set($WebPort, 443);# + ($< * 7274) % 32766 + ($< && 1024));
> Set($WebBaseURL, 'https://' . RT->Config->Get('WebDomain') . ':' .
> RT->Config->Get('WebPort'));
> Set($WebURL, RT->Config->Get('WebBaseURL') . RT->Config->Get('WebPath') .
> "/");
> Set($WebSecureCookies, 1);
> Set( %GnuPG,
>        Enable => 1,
>        OutgoingMessagesFormat => 'RFC', # Inline
>        AllowEncryptDataInDB   => 0,
>    );
> 1;
> === end of RT_SiteConfig.pm
> 
> Also I added to /etc/aliases:
> ===
> it: "|/usr/local/rt-3/bin/rt-mailgate --queue 'General' --action
> correspond --url https://my.ssl.host.name/rt"
> ===
> 
> I have no clue :)
> 
> 
> 
> Thanks in advance.
> 
> best regards,
> --
> Olgierd Ziolko
> "Real stupidity beats artificial intelligence every time."
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