[rt-users] Cc recipients don't receive mail on Ticket creation

[Ruslan Zakirov]

Peter forgot to cc the list.


---------- Forwarded message ----------
From: Reich, Peter <reich at adesso.de>
Date: Tue, Nov 4, 2008 at 2:30 PM
Subject: AW: [rt-users] Cc recipients don't receive mail on Ticket creation
To: Ruslan Zakirov <ruz at bestpractical.com>


Hi,

yes,that's it. You are right, the NotifyCc Scrip is missing. X-)

Thanks for the help...

Peter
________________________________
Von: ruslan.zakirov at gmail.com im Auftrag von Ruslan Zakirov
Gesendet: Mo 03.11.2008 22:26
An: Drew Barnes
Cc: Reich, Peter; rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] Cc recipients don't receive mail on Ticket creation

Actually you must make sure there is scrip:

On Create Notify Cc with template X

Or some variation that notifies Ccs by the way.

On Mon, Nov 3, 2008 at 11:05 PM, Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
> Make sure you have Notify Others scrips setup.  I don't believe they
> come enabled by default.
>
> So OnCorrespond, NotifyOthers, With template _____
>
> One-time CCs are considered others while CCs at create time are
> considered CCs.
>
> Reich, Peter wrote:
>> Hi Jerrad,
>>
>> I've tested cc only with one address. I haven't tested multiple people.
>> Only the first email ist missing. Mails are sent to the cc recipient
>> too, when i'm replying to a ticket which has a cc recipient.
>> Mails to Requester and Owner are beeing sent.
>>
>> Thanks for the fast answer.
>>
>>
>> bye
>>
>> Peter
>>
>> ------------------------------------------------------------------------
>>
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>
> --
> Drew Barnes
> Applications Analyst
> Network Resources Department
> Raymond Walters College
> University of Cincinnati
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



--
Best regards, Ruslan.




-- 
Best regards, Ruslan.