[rt-users] Notify Owner on Steal

[Chris Nelson]

Matt,

Thanks for the help!

However, that does not seem to work on the *steal* condition - only when
ownership is changed in other ways. Is something wrong with my configuration
or is that the way it's supposed to work?

-Chris

On Tue, Nov 4, 2008 at 12:52 AM, Matt Hoover <mhoover at thectogroup.com>wrote:

> I think this is what you are looking for...
>
> http://wiki.bestpractical.com/view/NotifyOwner
>
> Matt
>
>
> On Mon, Nov 3, 2008 at 11:13 AM, Chris Nelson <cnelson at delivra.com> wrote:
>
>> Right. I know about the permission.
>>
>> My concern is on notifying the current owner that the ticket has been
>> stolen. Is there a way to send a message to the existing owner?
>>
>>
>> On Mon, Nov 3, 2008 at 1:45 PM, Matt Hoover <mhoover at thectogroup.com>wrote:
>>
>>> Chris-
>>>
>>> You will need to enable "StealTicket" right on the proper Q.  You can
>>> assign those permissions to users/groups or to a role.  This is done under
>>> the configuration/Queues section.
>>>
>>> Matt
>>>
>>> On Mon, Nov 3, 2008 at 6:27 AM, Chris Nelson <cnelson at delivra.com>wrote:
>>>
>>>> Is there a way to notify the owner of a ticket when it's stolen?
>>>>
>>>> We are a small shop and only a few of us have access to RT. When one of
>>>> us needs a ticket from another's queue - the fastest way to do it is to just
>>>> click "steal" - is there a better way to do this process? (BTW, for everyone
>>>> that's not an admin they get a message that says "you can only take tickets
>>>> that are unowned" when they try to just change the owner through Basics...).
>>>>
>>>> -Chris
>>>>
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>>>
>>
>
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