[rt-users] Homepage display question

[Kenneth Crocker]

Drew,


	Super info. Thanks. I'll test it out and see what happens. However, I 
did have a user that was a first time use and her homepage also had the 
"QuickCreate" at the bottom of the page. Anyway, as long as I can get 
ride of it, I'll be OK. Thanks again.


Kenn
LBNL

On 11/4/2008 1:16 PM, Drew Barnes wrote:
> I meant the user had prefs set up before you changed the config file 
> option.  AFAIK the config file option only lists what shows is 
> available, it doesn't actually remove a pref that is already set 
> individually.  Check in the Attributes table with  select * from 
> Attributes where Name like '%HomepageSettings';  Those are serialized 
> preferences for the RT-at-a-glance pages.
> One should be for RT::System, while any others will be for RT::User and 
> an id in the next field.  I believe you can blow those away (after 
> backing up your db) to reset their views.
> 
> I can't find it at the moment but I believe there was a write-up on the 
> wiki for how to reset those prefs for everyone to be what you want.
> 
> 
> Kenneth Crocker wrote:
>> Drew,
>>
>>
>>     Well, obviously, I could be wrong, but it was my understanding 
>> that the point of the selection list for a home page was to determine 
>> what was to be displayed. If it is NOT on the selection list and is 
>> NOT selected, I don't understand why it is displayed. I'm surprised no 
>> one else has noticed this.
>>
>>
>> Kenn
>> LBNL
>>
>> On 11/4/2008 11:22 AM, Drew Barnes wrote:
>>> I suspect that was an option that existed in individual preferences.  
>>> Have you tried having a user hit the Reset to default button under 
>>> their At-a-glance prefs?  Have you set defaults (or is that only a 
>>> 3.8.x thing?)?
>>>
>>> The config file option, I think, only displays what is available when 
>>> you set up your own page, I don't believe it disables something which 
>>> is already set.
>>>
>>>
>>> Kenneth Crocker wrote:
>>>> To all,
>>>>
>>>>
>>>>
>>>>      I haven't heard from anyone yet. I'm on RT 3.6.6  and have set 
>>>> my homepage configuration as:
>>>>
>>>> Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders 
>>>> RefreshHomepage)]);
>>>>
>>>>      "MyAdminQueues" does show as an option and neither does 
>>>> "QuickCreate", which is correct. However, on the bottom of every 
>>>> User's homepage, The "QuickCreate" option is there, even though it 
>>>> was not selected (AND ALSO NOT available as a choice). I do not 
>>>> understand how that can happen. Anyone with an idea on that problem? 
>>>> Thanks.
>>>>
>>>>
>>>> Kenn
>>>> LBNL
>>>>
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>>
>