[rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 nowavailable.

Thu Nov 6 22:46:49 EST 2008

Quick question:  if I try the new .07_1, and get this on login (whether as root or as a user in AD):

Undefined subroutine &RT::Authen::ExternalAuth::UserExists called at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth line 39, line 323.

Have I borked something more basic, or would more info / my debug logs be useful to you?  FYI, from what I see in the log, it doesn't even look like any attempt to query AD has been made, so I don't know what sort of cleverness I perpetrated here.

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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Aaron Zuercher
Sent: Thursday, November 06, 2008 5:24 PM
To: mike.peachey at jennic.com
Cc: RT Users
Subject: Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 nowavailable.

I'm still getting the same error:
Can't call method "SetDisabled" on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1087. 

I installed over the top and recieved that error.  so then I remove the RT_AUTH dir from the plugins folder and reinstalled again.  Same error.   Here is what the rt.log shows (looks promising):

[Thu Nov  6 22:16:48 2008] [error]: Working around bug in RT and reloading RT::User (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:12)
[Thu Nov  6 22:16:57 2008] [error]: Working around bug in RT and reloading RT::User (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:12)
[Thu Nov  6 22:16:57 2008] [debug]: $pass defined (slinky), Running IsPassword (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:69)
[Thu Nov  6 22:16:57 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:16:57 2008] [debug]: Trying External Authentication ( mccartyj ) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm:24)
[Thu Nov  6 22:16:57 2008] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:150)
[Thu Nov  6 22:16:57 2008] [debug]: Trying external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:13)
[Thu Nov  6 22:16:57 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (&(cn=mccartyj)(objectclass=Person)) == Attrs: dn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:40)
[Thu Nov  6 22:16:57 2008] [debug]: Found LDAP DN: cn=McCartyJ,ou=Users,o=Dist86 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:72)
[Thu Nov  6 22:16:57 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (member=cn=McCartyJ,ou=Users,o=Dist86) == Attrs: dn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:97)
[Thu Nov  6 22:16:57 2008] [warning]: Use of uninitialized value in join or string at /usr/lib/perl5/site_perl/5.8.8/Log/Dispatch.pm line 22. (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:136)
[Thu Nov  6 22:16:57 2008] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ):  (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:136)
[Thu Nov  6 22:16:57 2008] [debug]: RT::User::IsPassword EXTERNAL AUTH OKAY (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm:26)
[Thu Nov  6 22:16:57 2008] [debug]: UserExists params:
username: mccartyj , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:271)
[Thu Nov  6 22:16:57 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (&(objectclass=Person)(cn=mccartyj)) == Attrs: l,givenName,st,mail,uid,co,ou,postalCode,telephoneNumber,cn,o,cn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301)
[Thu Nov  6 22:16:57 2008] [debug]: UserExists params:
username: mccartyj , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:271)
[Thu Nov  6 22:16:57 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (&(objectclass=Person)(cn=mccartyj)) == Attrs: l,givenName,st,mail,uid,co,ou,postalCode,telephoneNumber,cn,o,cn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301)
[Thu Nov  6 22:16:57 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (&(objectclass=Person)(employmentStatus=Terminated)(cn=mccartyj)) == Attrs: uid (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:395)
[Thu Nov  6 22:16:57 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:16:58 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:16:58 2008] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1031)
[Thu Nov  6 22:16:58 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:16:58 2008] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1031)
[Thu Nov  6 22:16:58 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:17:16 2008] [error]: Working around bug in RT and reloading RT::User (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:12)
[Thu Nov  6 22:17:16 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:17:16 2008] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1031)
[Thu Nov  6 22:17:19 2008] [error]: Working around bug in RT and reloading RT::User (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:12)
[Thu Nov  6 22:17:19 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:17:19 2008] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1031)
[Thu Nov  6 22:17:20 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:17:20 2008] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1031)
[Thu Nov  6 22:17:20 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:17:23 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:17:23 2008] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1031)
[Thu Nov  6 22:17:23 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:17:23 2008] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1031)
[Thu Nov  6 22:17:23 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:17:40 2008] [error]: Working around bug in RT and reloading RT::User (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:12)
[Thu Nov  6 22:17:48 2008] [debug]: $pass defined (slinky), Running IsPassword (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:69)
[Thu Nov  6 22:17:48 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)
[Thu Nov  6 22:17:48 2008] [debug]: Trying External Authentication ( mccartyj ) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm:24)
[Thu Nov  6 22:17:48 2008] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:150)
[Thu Nov  6 22:17:48 2008] [debug]: Trying external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:13)
[Thu Nov  6 22:17:48 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (&(cn=mccartyj)(objectclass=Person)) == Attrs: dn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:40)
[Thu Nov  6 22:17:48 2008] [debug]: Found LDAP DN: cn=McCartyJ,ou=Users,o=Dist86 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:72)
[Thu Nov  6 22:17:48 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (member=cn=McCartyJ,ou=Users,o=Dist86) == Attrs: dn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:97)
[Thu Nov  6 22:17:48 2008] [warning]: Use of uninitialized value in join or string at /usr/lib/perl5/site_perl/5.8.8/Log/Dispatch.pm line 22. (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:136)
[Thu Nov  6 22:17:48 2008] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ):  (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:136)
[Thu Nov  6 22:17:48 2008] [debug]: RT::User::IsPassword EXTERNAL AUTH OKAY (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm:26)
[Thu Nov  6 22:17:48 2008] [debug]: UserExists params:
username: mccartyj , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:271)
[Thu Nov  6 22:17:48 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (&(objectclass=Person)(cn=mccartyj)) == Attrs: l,givenName,st,mail,uid,co,ou,postalCode,telephoneNumber,cn,o,cn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301)
[Thu Nov  6 22:17:48 2008] [debug]: UserExists params:
username: mccartyj , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:271)
[Thu Nov  6 22:17:48 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (&(objectclass=Person)(cn=mccartyj)) == Attrs: l,givenName,st,mail,uid,co,ou,postalCode,telephoneNumber,cn,o,cn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301)
[Thu Nov  6 22:17:48 2008] [debug]: LDAP Search ===  Base: o=dist86 == Filter: (&(objectclass=Person)(employmentStatus=Terminated)(cn=mccartyj)) == Attrs: uid (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:395)
[Thu Nov  6 22:17:48 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123)

On Thu, Nov 6, 2008 at 4:06 PM, Mike Peachey <mike.peachey at jennic.com> wrote:
Aaron Zuercher wrote:
wedding vegetables?  :D

Yes. :)

Mike,
I'll test it ASAP, can I install over top of the old version or do I need to remove it?  what is the recommended uninstall method?

Over the top is fine. User_Vendor.pm is still there, but has been reduced to almost nothing. All the functionality has been moved out to:
lib/RT/Authen/ExternalAuth.pm
lib/RT/Authen/ExternalAuth/LDAP.pm
lib/RT/Authen/ExternalAuth/DBI.pm

Uninstallation is a manual affar I'm afraid. For RT-3.6.x you basically need to remove every file detailed in the MANIFEST file, but for RT-3.8.x you should just be able to remove the local/plugins/RT-Authen-ExternalAuth directory.

--
Kind Regards,

__________________________________________________

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
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http://www.jennic.com
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