[rt-users] Custom scrip to parse new emails and reject them

[Steve Hopps]

Hi, I'm sorry if this is noobish, but I'm having trouble figuring out how to
do it
We use a service called phonetag to take voicemails and transcribe them
(with attached .wav files) to emails that reach our helpdesk. The problem is
about 75% of them are blank, because the caller did not leave a message.

When that happens the email comes in saying "We're sorry, the caller hung up
before leaving a message". I'd like to look for "the caller hung up" and
have RT reject any tickets from emails containing that.

I tried writing my own conditions based on some samples I found online but I
can't quite get it working, can anyone recommend some documentation that
would get me on the right track, or any other kind of help?

-Steve
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