[rt-users] This is my first attempt to install RT on Ubuntu 8.10 desktop with fastcgi and nginx 0.6.32.

[John]

out of curiousity, is your webserver running as a user with permissions to 
access the data in /opt/rt3/ ?


On Tue, 11 Nov 2008, Jim Neundorf wrote:

> Date: Tue, 11 Nov 2008 07:08:00 -0500
> From: Jim Neundorf <jneundorf at wwsys.net>
> To: RT-Users at lists.bestpractical.com
> Subject: [rt-users] This is my first attempt to install RT on Ubuntu 8.10
>     desktop with fastcgi and nginx 0.6.32.
> 
> Here are the steps I've taken:
>
> STEP 1 RT configure script:
>
> ./configure --prefix=/usr/local/rt \
> --enable-graphviz \
> --enable-gd \
> --with-web-handler=fastcgi \
> --with-db-type=Pg \
> --with-db-host=localhost \
> --with-db-port=5432 \
> --with-db-rt-host=localhost \
> --with-db-dba=postgres \
> --with-db-database=rt \
> --with-db-rt-user=ldc \
> --with-db-rt-pass=ldc4ever \
> --with-web-user=daemon \
> --with-web-group=daemon \
> --with-rt-group=daemon
>
> * Note nginx runs as user daemon, group daemon
>
> STEP 2 ran:
>
> make testdeps (ran without issues)
> make intitialize-database (ran without issues)
>
> * Note at this point I assume rt is installed correctly
>
> STEP 3 /etc/init.d/rt script:
>
> #!/bin/sh
>
> RTPATH=/usr/local/rt
> RTUSER=daemon
> FCGI_SOCKET_PATH=$RTPATH/var/session_data
>
> case $1 in
>    start)
>        echo -n "Starting RT: mason_handler.fcgi"
>        cd $RTPATH
>        export FCGI_SOCKET_PATH
>        su $RTUSER -c perl bin/mason_handler.fcgi &
>        echo
>        ;;
>
>    stop)
>        echo -n "Stopping RT: "
>        PIDS=`ps axww | awk '/[m]ason_handler.fcgi/ { print $1}'`
>        if [ -n "$PIDS" ]
>        then
>            echo -n kill -TERM $PIDS
>            kill $PIDS
>            echo
>        else
>            echo RT not running
>        fi
>        ;;
>
>    restart|force-reload)
>        $0 stop
>        $0 start
>        ;;
>
>    *)
>        echo "Usage: /etc/init.d/rt { stop | start | restart }"
>        exit 1
>        ;;
> esac
>
> * Note this deviates slightly from the recommendations at
> http://wiki.bestpractical.com/view/FastCGIConfiguration which suggested
> FCGI_SOCKET_PATH=$RTPATH/var/appSocket.  There was no appSocket
> subdirectory so I used session_data instead.  I also ran:
>
> chown -R daemon:daemon /usr/local/rt/var/log
> chown -R daemon:daemon /usr/local/rt/var/session_data
> chmod -R 775 /usr/local/rt/var/log
> chmod -R 775 /usr/local/rt/var/session_data
>
> STEP 4 Ran the /etc/init.d/rt script
>
> /etc/init.d/rt start -> Starting RT: mason_handler.fcgi
> /etc/init.d/rt stop  -> Stopping RT: RT not running
>
> This is where I'm stuck - I can't seem to get the mason_handler to run
> and I don't see any output in the /usr/local/rt/var/log directory.
>
> I would really appreciate any insights on what I can do to move past
> this point to get RT up and running.  Thanks.
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

nimbius at sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org