[rt-users] Send a comment

[Sven Sternberger]

Hello Albert!

it is the recipient adress. You have for each
queue two email adresses, one for the replies
and on for the comments

so in the alias file of your mta you find something like:

myqueue-comment:  "|/opt/rt3/bin/rt-mailgate --queue mailmaster --action
comment --url http://localhost/"

which means every mail send to myqueue-comment at myhost creates a
comment

best regards!

sven

On Mo, 2008-11-17 at 15:47 +0100, Albert Shih wrote:
> Hi
> 
> I would like to known how can I send a comment to RT (via the mailgate)
> when I don't have the original mail send by RT. 
> 
> In other term what's the expression in subject make RT known this is the comment for
> ticket number X not a new ticket.
> 
> Regards.
> 
>