[rt-users] Notification to new owner when case "take"

[Ruslan Zakirov]

NotifyActor

On Sat, Nov 22, 2008 at 1:46 AM, JohannS <johann.stander at kaplan.com> wrote:
> Hi. We have RT 3.8.6 currently installed. I am trying to setup a script that
> will notify the owner who just click the button "take", to assign the case
> to themselves. The normal script of condition "on create" or "on owner
> change" does not send an email to the new owner. However if you change the
> owner through the basics window the script is fired, but "Take" has some
> other kind of condition or flags. ANy help would be appreciated. Thanks
> Johann
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-- 
Best regards, Ruslan.