[rt-users] Forward function in 3.8.1

[Ruslan Zakirov]

I think ForwardFromUser config option might help. If it's not then I
don't get what exactly you want.

On Wed, Nov 26, 2008 at 8:56 AM, Carolyn Fairman
<cfairman at epgy.stanford.edu> wrote:
> I'm fresh from a successful upgrade to 3.8.1.
>
> One thing users asked for was to be able to forward out of RT.  When I
> forward out of RT I get an email with things like this:
>
>> This is forward of transaction #66135 of a ticket #4081
>
> Then a mime-attachment.eml
>
> So this wasn't the expected behavior.  Users wanted, well, an *email*
> that looked just like the process when they use reply, but now 'From'
> their email to someone else so they can fob off the ticket/email/issue
> to someone outside the RT system (like management...).
>
> Anyone have a way to make Forward work like this?
>
> Carolyn
>
>
>
>
>
>
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-- 
Best regards, Ruslan.