[rt-users] Including RTFM articles in RT replies when WYSIWYG editor enabled

[Matt Hoover]

I second that.  Are you seeing these problems coming from a custom field of
type text or wiki format?
Matt

On Wed, Nov 26, 2008 at 3:23 AM, Alex Young
<alexyoung at scoutsolutions.co.uk>wrote:

>  I have a slight problem including RTFM articles in a ticket reply when
> WYSIWYG editor is enabled.
>
>
>
> Everything looks like and it adds the text to the reply, but when it sends
> it truncates the text, sends a partial email and records the corrupt
> message. There are also spaces inserted midway into words in the reply.
>
>
>
> It does this consistently every time, so if the same RTFM article is
> included it puts the spaces in the same place and truncates the end of the
> message at the same place too.
>
>
>
> If the WYSIWYG editor is disabled, then it includes the text verbatim and
> doesn't truncate the message.
>
>
>
> This is version RT 3.8.1 and RTFM 2.4.0.
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20081127/e3c07ed3/attachment.htm>