[rt-users] Problem with visibilty of several tickets

[Emmanuel Lacour]

On Wed, Oct 01, 2008 at 03:39:01PM +0200, Petr Grolmus wrote:
> Hi,
> this problem persist, but now I'm able to describe how this "invisible" 
> tickets have been created. If you simetime cut and paste the part of MS 
> Excel table  (I guess  openoffice  calc  also) and send it to RT or 
> insert it in RT web-form of  new or existing ticket (comment or reply), 
> so since then RT will NOT display this message and any other further 
> messages of this ticket. The same problem is with mail attachements. You 
> can try download this file 
> (http://home.zcu.cz/~indy/rt-vanishing-tickets.txt.gz), gunzip it and 
> add in RT as an attachment. In my environment it works for 100%.
> 
> This behavior is a litlle bit annoying :( Does anyone has the same 
> problem? Or better - solution? :)
> 

This looks like the old Text::Quoted bug.

Uninstall Text::Quoted or upgrade it to latest version should fix your
problem.