[rt-users] How to add mandatory custom field to "quick ticket creation" area

[Adam Smith]

On 2 Oct 2008, at 23:56, JohannS wrote:

>
> Sorry i was a bit quick on the trigger and found many posts on this,  
> but if
> somebody could assist with 3.8.1 that would be very much appreciated.

I have found many too, and I've done what they all say to no avail.

I have:

1 - Created a Custom Field
2 - Set Validation to Mandatory
3 - Ensured AssignCustomFields is allowed by the group

But it still lets tickets be created without the field set.  It just  
seems to ignore the fact that I've made it Mandatory.

Rt 3.6.3.

Any other suggestions?


Cheers

-- 
Adam Smith
Platform Operations Team Leader
Venda, Ltd.
AdamSmith at venda.com