[rt-users] RT 3.8 - Ignore some email messages

[Emmanuel Lacour]

On Fri, Oct 03, 2008 at 05:09:50PM +0100, Filipe José Silva Clemente wrote:
> Hi,
>  
> I dont want RT to create new tickets ID if the subject message contains the expression we used in our old helpdesk response software.
>  
> How can i do this? 
> 
> 		Ignoring the messages with fetchmail? (is this possible?)
> 		By script telling RT to not create an incident to those messages? (RegEx?)
> 
>  

Here I do this on the mta (postfix).

If you can't modify it's configuration, then you can make your fetchmail
deliver to a local account instead of rt-mailgate, then use procmail to
filter and submit only wanted messages to rt-mailgate.