[rt-users] How to add mandatory custom field to "quick ticket creation" area

[Kenneth Crocker]

Adam,


	Question; are ALL users not able to see/modify this field or just 
unprivileged users?


Kenn
LBNL

On 10/3/2008 9:48 AM, Adam Smith wrote:
> 
> On 3 Oct 2008, at 17:43, Kenneth Crocker wrote:
> 
>> Adam,
>>
>>     Assuming you are talking about a "Ticket" Custom Field, I have to 
>> ask if you:
>>
>> 1) Applied the CF to a Queue and
> 
> I have
> 
>> 2) Set the CF rights for the Groups that will be using the queue where 
>> the Ticket CF is applied (ie. "SeeCustomField" and "ModifyCustomField").
> 
> The Everyone group has the ability to both see and modify this field.
> 
>>     "AssignCustomFields" does not necessarily let someone SEE or 
>> Modify the CF in a ticket.
>>     We use 3.6.4 and we have over 25 Custom Fields used in various 
>> combinations by various Queues and we do not have nay problem. I would 
>> have to know how ALL you privileges (Global, Queues, CF's/Groups) have 
>> been set in order to persue this further. Hope this helps.
> 
> I am making changes to an existing installation and the permissions are 
> all very open.  There are a number of groups but one company-level one 
> as well which has fairly open privileges.
> 
> Once a ticket is created (or indeed, on create) the user is able to add 
> values or modify values on this field, which tends to indicate that they 
> have the appropriate permission.  It just seems as though RT is ignoring 
> the fact that I've set "Mandatory"...
> 
> 
> Thanks for your help :)
> 
> 
>