[rt-users] Occasional Approvals

[Alex Young]

Hi,

          I have been reading the wiki on the approval system. I managed
to get it all setup and working.

 

Just wondering if I have it right. Looks like I have to create two
queues, one for the user to make an approval ticket, and the other for
the actual approval ticket (___Approvals). Then when the manager
approves a ticket, he would also need to move the ticket to the queue
for the work to be started.

 

Is there a way to be able to occasionally request approval on a ticket
in another queue, rather than having a whole new queue for it?

 

For instance, I create a new ticket in "IT Services" queue to install a
new server. I require approval, so I set the ticket to "Seek approval"
which would then create a ticket in the approvals queue. This stalls the
ticket until the manager approves it. Once the manager sets the approval
to accepted, it sets the hardware install ticket to "open".

 

Can it be as simple as that example?

 

Thanks.

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