[rt-users] A reminder creates a ticket and sends email to queue watchers???

[Emmanuel Lacour]

On Tue, Oct 07, 2008 at 02:36:18AM -0700, kschmitte wrote:
> 
> Hello All,
> 
> I am facing the same issue as Dan describes below: 
>    On creation of a new reminder a "new ticket notification" is sent to the
> agents. 
> 
> As I now have seen from searching the Nabble list archive, the notification
> is in terms of the DB nothing else than a special kind of ticket, so this
> notification is in the first step OK. 
> 
> But: How can I prevent this notification? Our agents get confused with mails
> for thickets they don't see...
> 
> Currently I have a global scrip to inform our agents of new tickets. Do I
> need to change this to queue-wise scrips?
> 

I can't reproduce this here, can you give us the RT version used?