[rt-users] Search by Requestor Organization

Ruslan Zakirov ruz at bestpractical.com
Thu Oct 9 22:50:17 EDT 2008


Ok, there is no fix, however if CGM table is not shrinked after
upgrade from 3.6 then numbers can be wrong.

There is known numbers shift when more then one user from the same
organization is listed as requester. That can be fixed I think, but
not today.

On Fri, Oct 10, 2008 at 6:07 AM, Ruslan Zakirov <ruz at bestpractical.com> wrote:
> Not that hard: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=16264
> Would be available in RT 3.8.3, however there is a bug in RT I should
> fix that makes numbers incorrect for Requestors, Ccs and other
> watchers.
>
> On Thu, Oct 9, 2008 at 11:44 PM, Emmanuel Dreyfus <manu at netbsd.org> wrote:
>> Auch, Benjamin <bauch at jcpgroup.com> wrote:
>>
>>> I'm looking to do a search that will group by requestor organization
>>> (bar chart to be exact)
>>>
>>> When running my search I can select Requestor Organization, but I cannot
>>> display it as a column, therefore I cannot create a bar chart for it.
>>>
>>> What I want is a graph showing the number of tickets created in each
>>> organization.
>>
>> I have exactly the same need, but it seems that intrusive modifications
>> of RT are required to acheive that goal.
>>
>> --
>> Emmanuel Dreyfus
>> http://hcpnet.free.fr/pubz
>> manu at netbsd.org
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> --
> Best regards, Ruslan.
>



-- 
Best regards, Ruslan.



More information about the rt-users mailing list