[rt-users] can't quickly create ticket

[Marco Avvisano]

> It sounds like you have some *required* Ticket custom fields that aren't 
> available to fill in via the Quick Ticket Creation.  If those fields 
> weren't set as required, it would work fine.  Otherwise, you'll need to 
> mod the QuickCreate Element with the appropriate input field.  It will 
> require some HTML knowledge.

Yes it's correct .. i have required ticket custom fields .. to solve it, i 
think to disable quick creation
for specific users, but seems not work.

I try to modify , from root, the user profile, chnaging body or summary 
views, but all remain the same.

Marco




>
> Elias
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Marco 
> Avvisano
> Sent: Monday, October 06, 2008 2:26 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] can't quickly create ticket
>
> I use 3.8.1, when i try to create quickly ticket, also from root, i get 
> this
> error message:
>
> can't quickly create ticket in queue DBA because some cfs need to be set,
> please go to normal ticket creation page to do that.
>
> any suggestions,
>
> Marco
>
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