[rt-users] RT interface not working

[Percynski, Fred]

Kobus,
I am having the exact same problem since about last Monday.  I am fairly
confident that a patch has broken something.  Just prior to RT breaking
my Unix admins had installed several dozen patches, I think including a
kernel patch, and then rebooted the server.  After the reboot I have the
exact same problems as you describe.  Because we are not in production
with RT I haven't spent much time on it but if I figure something out I
will let you know.   I can say that other web sites on my server are
working fine including those that interface with MySQL.  So its
definitely something related to RT, Mason, mod_perl etc.
I am running:
RHEL 5.2 (32-bit)
Kernel 2.6.18-92.1.13.el5
Apache 2.2.3
Perl 5.8.8
mod_perl 2.0.2-6.3.el5
MySQL 5.0.45-7.el5
RT 3.6.6

Just curious what you are running?


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kobus
Bensch - No Sig
Sent: Friday, October 10, 2008 1:05 PM
To: chaim.rieger at gmail.com
Cc: rt-users-bounces at lists.bestpractical.com;
rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT interface not working

Hi Chaim

Wow that was quick.

mod_perl.

Cleared the mason cache

Here is my apache conf for rt:
<VirtualHost 172.16.0.7:80>
    ServerName rt.connection2.com
    ServerAdmin webmaster at connection2.com
    ErrorLog logs/rt.connection2.com-error_log
    CustomLog logs/rt.connection2.com-access_log common
    DocumentRoot /opt/rt3/share/html
   # Pass through requests to display images
   # Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

    AddDefaultCharset UTF-8

    PerlModule Apache::DBI
    PerlRequire /opt/rt3/bin/webmux.pl

    <Location />
     SetHandler perl-script
     PerlHandler RT::Mason
    </Location>
</VirtualHost>

Still the same.

Kobus

chaim.rieger at gmail.com wrote:
> Mod_perl or fcgi ?
> Can you clear your mason cache ?
>
>
> ------Original Message------
> From: Kobus Bensch - No Sig
> Sender: rt-users-bounces at lists.bestpractical.com
> To: rt-users at lists.bestpractical.com
> Sent: Oct 10, 2008 09:49
> Subject: [rt-users] RT interface not working
>
> Hi Everyone
>
> Now to start, i have downloaded all the archives for RT and searched
and 
> searched but am unable to find a solution.
>
> I am looking after a server that was rebooted this morning because it 
> was slow. Since the reboot, when you try and access rt via a browser
it 
> comes up with a download box. In IE it says:
> Do you want to save the file or open it.
>
> In Firefox it is trying to download a file of type:
httpd/unix-directory
>
> I have looked in the logs and httpd is giving me a 200. No errors on
the 
> mail side.
>
> Please can anybody help with this.
>
> Thanks in advance
>
> Kobus
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