[rt-users] Approval workflow problem

[Andro]

Hi sunnavy

I show you my practice as below(some image files):
Step 1. I create an ticket
http://www.nabble.com/file/p19951001/1.png 

Step 2. Result of creating ticket (including the Links)
http://www.nabble.com/file/p19951001/3.png 

Step3. Ticket in the queue(pending approval)
http://www.nabble.com/file/p19951001/4.png 

Step4. Rejecting the approval
http://www.nabble.com/file/p19951001/5.png 

Step5. Approval's status change from 'new' to 'rejected'
http://www.nabble.com/file/p19951001/6.png 

Step6. The original ticket still in the queue 
http://www.nabble.com/file/p19951001/7.png 

My problem is Step 6 , why the original ticket didn't be rejected ?

Best regards,
Andro

Hi Andro

Just after you create the original ticket, does the ticket depend on  
the approval ticket?
If the header stuff is correct, the original ticket should depend on  
the approval ticket, and won't be changed because of the reject thing.

All things are fine to me.



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