[rt-users] cannot attach files to tickets via web interface

[Matthew Seaman]

andys wrote:
> Hi, 
> 
> 
>   Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach 
> files to replies etc to tickets. I also had the problem with versoin 3.6.6. 
> Apparently this was working previously, the only thing that I can think that 
> has changed is that we now use SSL (but Im not aware this has broken 
> anything else). 
> 
> What Im seeing is: 
> 
> If Im viewing a ticket and click reply
> Then I click "browse" for attaching a file
> Select a file on my local PC
> now click "update" for the ticket, it breaks, it shows as the URL: 
> https://www.myserver.com/Ticket/Update.html and a blank page. 
> 
> Any ideas?? 
> 
> thanks for any help, Andy.

Yes.  this is because the home directory of www, the UID the web server
runs under has /nonexistent as a home directory (for security reasons).  Simply modify the www account so it has a real home directory.  I can't
remember off hand if the www user needs any special privileges over the
home dir -- I don't think it does, in which case, /var/empty is a good
choice and still preserves at least of modicum of security:

   # pw user mod -n www -d /var/empty

If that doesn't work then try creating /home/www and see what the minimum 
privileges are.  Leave the shell as /usr/sbin/nologin.

	Cheers,

	Matthew


-- 
Dr Matthew Seaman                     The Bunker, Ash Radar Station
PGP: 0x60AE908C on servers            Marshborough Rd
Tel: +44 1304 814890                  Sandwich
Fax: +44 1304 814899                  Kent, CT13 0PL, UK

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