[rt-users] create ticket from email

[Helmuth Ramirez]

There are several ways to do that depending on exactly what you want to trigger the CF (custom field). Check out the wiki and archives for examples on scrips to look for certain words. Alternatively you can take a look at the mail commands option. Do a search on cpan for it, you can set CF's through there too. 

________________________________

From: Monti gmail 
To: Helmuth Ramirez 
Cc: rt-users at lists.bestpractical.com 
Sent: Sun Oct 19 10:27:23 2008
Subject: Re: [rt-users] create ticket from email 


Thank you, that works grate :)
Is there a way to set a Custom Field value in the email template?

I have set a Custom Field for a queue, I want to be able to create a new ticket using mailgate but also to be able to set a value for the Custom Field.


On Sun, Oct 19, 2008 at 2:57 PM, Helmuth Ramirez <HelmuthRamirez at compupay.com> wrote:


	When you send it to the "correspond" address, it will create a new ticket if the following is true:
	 
	the user has Create Ticket rights
	there isn't a ticket number (RT syntax) in the subject that will update an existing ticket.

________________________________

	From: rt-users-bounces at lists.bestpractical.com on behalf of Monti gmail
	Sent: Sun 10/19/2008 8:42 AM
	To: rt-users at lists.bestpractical.com
	Subject: Re: [rt-users] create ticket from email
	
	
	Hi there,
	sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need.
	I need the ability to create ticket from email.
	mailgate provides only "correspond" and "comment" actions while I need "create".
	Any suggestions?
	
	Thanks,
	
	
	On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <monti.mail at gmail.com> wrote:
	

		Thank you.
		I have seen it before but the mailgate has 2 available actions - "correspond" and "comment", there is no "create".
		how do I create using mailgate? 


		On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <mhoover at thectogroup.com> wrote:
		

			Monti-
			
			You will want to setup mailgate.  See the wiki for more details here.
			
			http://wiki.bestpractical.com/view/EmailInterface
			
			Matt
			
			
			On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <monti.mail at gmail.com> wrote:
			

				According to the documents I looked in, it is only possible to create new ticket is from WEB and CLI, I could not find how to create ticket from email.
				is it possible?
				is it requires any customizations?
				

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