[rt-users] move to new server and upgrade

[Helmuth Ramirez]

We recently performed this upgrade.  What we ended up doing was
installing 3.8.1 on the new server, dumping db from 3.6 server,
importing it to 3.8 server, ran the db scripts to get it up to date.  In
our case, we're running MySQL, it is VERY important you follow the MySQL
upgrade instructions, otherwise you'll end up with garbled attachments.

 

As far as just dumping your 3.6 db into 3.8.  Yes, it'll allow you to
view your tickets (I was able to), but attachments didn't work out too
well (refer to MySQL upgrade docs).

 

Good luck

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Aaron
Zuercher
Sent: Monday, October 20, 2008 4:59 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] move to new server and upgrade

 

Hello,
I've been using RT 3.6.0 for awhile in my organization with great
success.  I'd like to move it to a new box and at the same time upgrade
to lastest version.  Can someone advise me on the best method for doing
this?  I assume I can't take data out of my 3.6 database and import
directly into the 3.8 database?

So would it be best to upgrade to 3.8 before export or intall 3.6 on new
server adn then upgrade after importing?

Thanks,
Aaron

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